Post by account_disabled on Mar 10, 2024 2:01:17 GMT -8
Customer expectations are constantly evolving. With the advancement of technology and growing competition, traditional forms of customer service have become insufficient. In this scenario, chatbots, messaging software that can simulate a conversation with a user, can make a difference in customer service and be used to automate different stages of a company's communication. With 50% of consumers no longer caring whether they are dealing with humans or AI-enabled technologies, according to a study by Accenture, automation through chatbots can improve customer service and the customer experience. Througho can focus on resolving more complex tickets. Chatbots are now an integral part of user engagement strategies and are changing the way businesses serve and their use can positively impact customer-business communication in many ways. Therefore, those companies that still adhere to old methods must review their position if they want to offer better experiences at each stage of the journey and that are connected with customer expectations. Here, we bring you seven reasons why chatbots are transforming customer service.
Check out:This way, you can nurture these contacts, offering accurate service and helping your sales team manage these contacts. 6. Offers data for analysis Conversations between your customers and the chatbot can generate consumption, behavior and evaluation data. Additionally, bots can send satisfaction surveys and requests for feedback. With ChatGuru technology, the information collected is taken to a system that allows Brazil Phone Number Data the extraction of reports. This way, you can create periodic and fully customizable reports. You can choose to receive data via email or WhatsApp, taking into account the chosen criteria. This makes monitoring more practical. Using the data extracted from the customer's interaction with the bot, companies can make more informed and relevant decisions and understand what disappoints their customers, what keeps them coming back, in addition to improving dialogue and increasing engagement rates. In other words, with ChatGuru it is easier to map out the next steps of your marketing and sales strategy.
Minimizes customer support costs Without compromising service quality, chatbots can help minimize customer service costs. A study by Juniper Research estimates that conversations through chatbots are expected to generate $8 billion per year in cost savings by 2022. By serving so many customers promptly and at the same time, integrating the chatbot with your human team will make it possible to manage a large volume of demands, keeping costs under control. ChatGuru Chatbots represent a huge opportunity for companies to reach customers. A hybrid approach with a team of human agents and chatbots can make a difference in a company's service. If you are looking for a bot that can help you do this, ChatGuru has you covered. Our platform allows the development and management of a personalized chatbot, capable of promoting satisfaction and loyalty among your audience, while increasing the productivity of the service team. It is worth remembering that ChatGuru's technology can also be integrated with a CRM (Customer Relationship Management) system, which brings even more efficiency to your company's processes.
Check out:This way, you can nurture these contacts, offering accurate service and helping your sales team manage these contacts. 6. Offers data for analysis Conversations between your customers and the chatbot can generate consumption, behavior and evaluation data. Additionally, bots can send satisfaction surveys and requests for feedback. With ChatGuru technology, the information collected is taken to a system that allows Brazil Phone Number Data the extraction of reports. This way, you can create periodic and fully customizable reports. You can choose to receive data via email or WhatsApp, taking into account the chosen criteria. This makes monitoring more practical. Using the data extracted from the customer's interaction with the bot, companies can make more informed and relevant decisions and understand what disappoints their customers, what keeps them coming back, in addition to improving dialogue and increasing engagement rates. In other words, with ChatGuru it is easier to map out the next steps of your marketing and sales strategy.
Minimizes customer support costs Without compromising service quality, chatbots can help minimize customer service costs. A study by Juniper Research estimates that conversations through chatbots are expected to generate $8 billion per year in cost savings by 2022. By serving so many customers promptly and at the same time, integrating the chatbot with your human team will make it possible to manage a large volume of demands, keeping costs under control. ChatGuru Chatbots represent a huge opportunity for companies to reach customers. A hybrid approach with a team of human agents and chatbots can make a difference in a company's service. If you are looking for a bot that can help you do this, ChatGuru has you covered. Our platform allows the development and management of a personalized chatbot, capable of promoting satisfaction and loyalty among your audience, while increasing the productivity of the service team. It is worth remembering that ChatGuru's technology can also be integrated with a CRM (Customer Relationship Management) system, which brings even more efficiency to your company's processes.